Job vacancy Customer Service Manager (Industrial Estate)

Monroe Consulting Group
Gedung Sovereign Plaza, 16th Floor, Jalan TB. Simatupang Kav. 36, Cilandak , Jakarta
  +62 21 781 7040

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Job Type
Job Status
Full Time
24 September, 2021
Job Title

Customer Service Manager (Industrial Estate)

Job Presentation

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of the one of leading industrial estates. As expansion continues, our client is seeking a professional with at least 8+ years of experience in the industrial sector for the job of Customer Service Manager.

Key job responsibilities include:

  • Manage new and maintain existing customer relationships
  • Create quotes for new and existing customers
  • Set up new accounts, new items, price change forms, vendor packets, etc
  • Maintain a thorough knowledge of products
  • Manage and handle all complain
  • Build and sustain positive customer relationships
  • Investigate customer-related complaints and work to resolve them as quickly as possible
  • Ensure samples are requested and delivered in a timely manner
  • Collaborate with multiple departments to propose and implement solutions to customer challenges
  • Provide accurate reports
  • Coordinate special projects as they arise within the sales department
  • Perform other duties as assigned


  • Candidate must possess at least Diploma, Bachelor's Degree, Master's Degree/Post Graduate Degree in Communication, English Language and Literatures and International Relation
  • Minimum experience 8 years as a Customer Services Manager/Tenant Relation or equivalent
  • Fluent in English both oral and written
  • Able to speak Mandarin is an advantage
  • Having experience in handling complain
  • Good leadership skills and dynamic
  • Have good analytical thinking & problem solving
  • Have good communication skills and the ability to maintain & handle tenants & government
  • Have good time management & well organized
  • Willing to be placed in Central Java
Valid Till
23 Sep, 2022 (339 days left)

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