Job vacancy Customer Success Manager

Michael Page
Level 12, One Pacific Place, Sudirman Central Business District , Jl. Jend. Sudirman Kav. 52 – 53, Jakarta
  +62 21 295 88800

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Job Type
Job Status
Full Time
14 January, 2021
Job Title

Customer Success Manager

Job Location
Job Presentation

My client is a specialised HR Technology platform that caters to the entire employee life cycle from hiring to retirement. Its software/platform solutions is preferred by over 200 enterprises globally with over 500,000 employees across over 50 countries.


  • Manage a team of techno-functional consultants and provide recommendations on the process to enterprise clients
  • Act as a techno-functional consultant and provide recommendations on process
  • Configure and manage client's instance on product; assist and Train clients to do it on their own
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Drive product adoption, increasing overall retention and achieve process success for customers
  • Support clients during critical HR functions such as Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success
  • Identify risks proactively, mitigate and escalate as deemed appropriate


  • MBA (specializing preferably in HR) or relevant work experience after Bachelor of Engineering/Bachelor of Technology
  • Over 6 years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
  • Understanding of Technology systems. HRMS system implementation and understanding would be highly preferred
  • Good in MS Excel, Word and Powerpoint
  • Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
  • Proficiency in Bahasa Indonesia
  • Career advancements opportunity
  • Attractive Salary remuneration
Reference number
Valid Till
14 Mar, 2021 (47 days left)

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