Job vacancy Ecommerce Operation Assistant Manager

This role will focus primarily on managing operational process supporting Ecommerce business. This includes inventory management, replenishment strategy, order processing and fulfillment customer service, information technology and financial operations/payment processing.  Job Roles:

• Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing.
• Process ecom wholesale deliveries to ensure timely deliveries to wholesale partners.
• Manage 3rd party fulfillment and operation partner(s)
• Work in close collaboration with  buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals.
• Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities.
• Provide reporting and KPIs
• Work with customer service team and handle all customer service escalation. Ensure best in class for customer service
• Fraud management and manage new payment gateway initiatives to increase revenue and opportunities

Requirements:

• Bachelor degree in supply chain/ Statistics / Business preferred with good business acumen
• 3 years+ solid operations/ Ecom retail experience, with proven organization and execution experience with internal/external parties preferred. Marketplace or Client experience would be a plus
• Fluent communication in English verbal & written
• Excellent in MS office programs (Word, PPT, Excel) also SAP
• Highly organized, detail-oriented and focused on quality control and execution efficiency

Rp20,000,000 - Rp30,000,000 Annual (IDR)

12 Jun, 2024 (662 days left)